Order Processing Time

Guess begins processing orders after payment is confirmed and order details are reviewed. Order processing usually takes 1–3 days.

Processing time may be affected by order volume, product availability, payment review, address verification, or other operational factors. Processing time is separate from the estimated delivery time.

Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery time is 2–5 days. Delivery times are estimates and may vary depending on the destination, delivery conditions, local handling, weather, holidays, or other circumstances outside normal control.

Guess does not provide a delivery guarantee for a specific arrival date. We recommend reviewing your shipping confirmation and tracking information for the latest available update.

Shipping Destinations

Guess offers Free Worldwide Shipping to available destinations. If your shipping address cannot be completed during checkout or if there is an issue with delivery to your location, please contact customer service before placing another order.

Some regions may experience limited service, extended delivery time, or temporary delivery restrictions due to local conditions, carrier limitations, customs processing, or other logistical factors.

Shipping Rates

Shipping is free worldwide. Customers will not be charged a separate standard shipping fee for eligible orders covered by our Free Worldwide Shipping service.

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information may be provided by email or through your order details when available. Tracking updates may take 1–3 days after shipment to appear or refresh.

If tracking does not update immediately, please allow the tracking system time to refresh. If there is still no update after the expected tracking update window, contact Guess customer service for assistance.

Wrong or Incomplete Address

Please review your shipping address carefully before submitting your order. Guess is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated shipping information provided at checkout.

If you notice an address mistake after placing your order, contact customer service as soon as possible. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

• Include your order number in the message.
• Provide the correct shipping address clearly.
• Contact us before the order is shipped whenever possible.

Customs, Taxes, and Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers should not be asked to separately pay these charges for orders covered by our Free Worldwide Shipping service. If you receive a notice requesting payment for customs, import taxes, brokerage fees, or other government charges, please contact Guess customer service before making payment so we can review the issue.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, damaged, or shows an unusual tracking status, please contact Guess customer service for help. We may ask for your order number, tracking number, delivery address, and photos of the package or item if damage is involved.

Please contact us as soon as you notice an issue so our team can review the shipment and provide the next steps.

Contact Information

For questions about shipping, delivery, tracking, address updates, customs notices, or package issues, please contact Guess customer service.