Contact Us
We are here to help with your Guess shopping experience. Whether you have a question about an order, delivery, return, exchange, product detail, or account, our customer support team will review your message and reply as soon as possible.
Email Support
For customer service assistance, please contact Guess by email:
Our usual response time is 24–48 hours. Messages are reviewed in the order they are received.
Service Hours
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Requests sent outside these hours will be reviewed during the next available business period.
What to Include in Your Message
To help us review your request faster, please include as much relevant information as possible when contacting Guess support.
- Your full name
- Your order number, if your message is about an order
- The email address used at checkout or on your account
- A clear description of your question or concern
- Photos or screenshots, if they help explain the issue
How We Can Help
Contact Guess customer support for help with common shopping questions and account-related requests.
Order Support
Ask about order details, order status, checkout information, or questions related to a recent purchase.
Shipping Support
Contact us for help understanding delivery updates, shipment questions, or shipping-related order concerns.
Returns & Exchanges
Reach out before starting a return or exchange so our team can review your request and guide you.
Product Questions
Send us questions about product details, sizing, colors, materials, availability, or choosing the right item.
Account Help
Get support with account access, saved information, checkout details, or other account-related questions.
General Assistance
If you are not sure where your question belongs, send it to us and we will do our best to help.
Contact Form
Use the contact form on this page if you prefer to send your request directly through the website. Please include the same details listed above so our team can understand your request clearly.
Please do not include sensitive payment details, full card numbers, passwords, or other private account security information in your message.
Privacy Reassurance
Information you share with Guess customer support is used to review and respond to your request. We recommend sharing only the details needed to help us assist you.
We Are Here to Help
Thank you for contacting Guess. Our support team will review your message and respond within 24–48 hours during customer service hours.
