Return Eligibility

To be eligible for a return, your item must meet the return conditions listed below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, packaging, accessories, and included materials should be returned with the item when applicable.
• The item must not show signs of wear, damage, alteration, stains, odors, or improper use.
• Proof of purchase or order information may be required to review the return request.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been worn, washed, used, altered, or damaged after delivery.
• Items missing original tags, labels, packaging, or included accessories.
• Personal care, fragrance, beauty, or hygiene-related items once opened or used, where applicable.
• Gift cards, digital products, or items that cannot be returned due to their format.
• Items marked final sale, clearance final sale, or non-returnable at the time of purchase, if applicable.
• Returns sent without contacting customer service first.

How to Start a Return

Customers must contact customer service before sending any return. Please do not ship a return to any address without receiving instructions from our team first.

Return Shipping Cost

Guess offers 30 Days Free Returns for eligible returns that are approved and processed according to our return instructions. To qualify for a free return, customers must contact customer service first and follow the return details provided by our team.

Returns sent without approval, without following instructions, or to an incorrect address may not be accepted and may not qualify for free return processing.

Refund Process

After your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If the return is approved, the refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Additional time may be required for your bank, card issuer, or payment provider to post the refund to your account.

Original costs, discounts, promotions, and payment adjustments may affect the final refund amount. Items that do not meet the return conditions may be refused or handled according to the return review result.

Exchanges

If you would like to exchange an item, please contact customer service first at [email protected]. Exchange availability may depend on item condition, stock availability, order details, and the return eligibility review.

If an exchange cannot be completed, our team may guide you through the return process for eligible items.

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact customer service as soon as possible. Include your order number, a clear description of the issue, and photos of the item, packaging, and label when helpful.

Our team will review the information and provide the next steps. Please do not return damaged, defective, or incorrect items before receiving instructions from customer service.

Final Sale Rules

Items marked final sale, clearance final sale, or non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless required by applicable consumer protection rules.

If you are unsure whether your item is eligible, please contact customer service before sending it back.

Contact Information

For all return, refund, and exchange questions, please contact Guess customer service before sending any item back.

Email: [email protected]